A Business Update Surrounding Coronavirus

Dear client 

In light of the ongoing coronavirus (COVID-19) disease pandemic I want to take this opportunity to reassure you that we have a business continuity framework in place to ensure that we can continue business as usual during this period of unpredictability. 

At this time our Northampton office is operating at normal levels with a number of sensible precautions in place. 

Travel/client meetings: As a precaution we have taken the decision not to hold face to face meetings with clients in the office. We have also taken steps to restrict non-essential business travel. This could mean that telephone/video calls may take the place of some face-to-face meetings; however, we will continue to meet with our clients in person where that is sensible. For the protection of our staff we will be checking with clients in advance of any face to face meetings whether they have visited any of the high-risk areas within the last 14 days prior to confirming a meeting. We will also be adhering to a 14-day ‘work-from-home’ policy for any employee who has returned from one of these areas, or who has been exposed to the virus. We have also asked employees to self-isolate if they are displaying cold like symptoms, in line with current medical advice. 

Operational continuity: We have taken steps within the office to ensure we will be able to maintain operational continuity in a variety of scenarios, including facilitating employees working remotely from home and splitting into work teams to reduce the risk of significant members of staff being impacted at the same time. We have appointed a committee within the office who will continue to monitor the situation closely and will make any changes to our existing policies and procedures deemed necessary to reflect the developing situation. 

These are unprecedented times and we will continue to act in a manner which reflects the trust that you have put in us to look after your investments and to enable us to offer you the service you have come to expect from our team. 

Yours faithfully 

Simon Harvey Chief Executive